National Insurance – a service without excellence

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Its been a while since I’ve written about ‘customer service’ but today its my topic of choice.

Good customer service from many monopolistic agencies in my country is borderline bad. Our government agencies provide necessary services, and sometimes  government contracted services are given to established organizations. In many countries national health care plans are mandatory. You are charged a heath surcharge and /or National Insurance rate, whether you use the services or not.

For many folks the benefits offered are necessary when they become ill, disabled, injured, and retire. Many die before ever making a claim or receiving an ‘entitled benefit.’ Then there are some who advise, “the money will come whenever they are ready to process. You cannot depend on it. It is at the whims and fancy of the people working there.”

I recall chatting with a retiree who was injured on the job and she advised, “the process is, submit claim, and wait. Anytime before a year is a miracle.” she waited two years before her first payment and another year for the continuation to be processed. At fifty-seven she has a few years to go before retirement  and is happy her husband is gainfully employed. If she were single, she would be on the streets.

There is another example shared by a man who worked for a government agency. He fell from a weakened barrier while walking to his office. He submitted his claim and 2 years later he called to enquire if it was processed, ( he was checking every month during that time). He was advised by the clerk that the money was sent to his bank 2 months previously. He asked for a letter indicating the value and period of payment processed, and never received any information in writing. He is awaiting his continuation to be processed.

As I spoke with the gentleman, a wave of sadness washed over me. He looked dejected, and  had tears in his eyes. He then said, “listen, when you submit a claim you are at the mercy of the people working there. They think its a favor being done when they process a claim. Managers are always changing and as files are added they cover yours, they are quick to advise there are many people in front of you. There is no reason to improve if its bad from the top. I accept that they do not like to serve the people they are paid to serve.”  In 2015 this 49 year old man shared his story with me. I l loaned him my blanket while he waited at the doctor’s office. He deserved some kindness if only for a moment.

Why do they suffer in silence? There are many reasons, the main one being a fear of being victimized. A claim can take as long as the clerks and management determine. Files can go missing, and claims are then lost. The statutory time for appeals can also run out. Appeals are also not suggested if a claim is ongoing, because every possible action to frustrate the customer is exercised. This is an added burden on the unfortunate customer.

Throughout the years I’ve heard many stories, and I have experienced this ‘non-service.’ From my observations I think it is a deep cultural problem facing this society.  Having read several reports submitted to parliament over the years it is clear that the issue of providing a good National Insurance ‘Customer Service’ may be a challenge for many years to come.

One of the things I’ve come to realize is that ‘trumpism is not restricted to the USA’, its right here. If you claim you are doing a great job, then you are because you say so. It does not matter if the facts state otherwise. When himself tells himself he is good, he is in his mind. When himself investigates complaints against himself he will always be right. That is a universal culture of a lack of accountability, because those in power believe the public are not entitled to the service expected.

Defeat is never good to accept. Choose your battles wisely. However when it comes to  public expectation for a decent service, I’d give the NIBTT a 2 out of 10, and that’s on a good day. My best advice to anyone having to submit any claims is to pray. If you have never prayed, now is the time to do so. Pray for patience, pray for a pain-free life, but most of all pray for the people who lead. (Maybe try to record all conversations also.) Theirs is a job limited by attitude, poor work ethic and maybe little hope that they can change a service so bad, they simply go with the flow.

On a positive note, it is good to understand the dynamics of the service presented, so expectations can be adjusted to meet reality. An Advocacy Agency is needed for public support and research to help with ensure real change and improvement is possible. Maybe there is hope after all!

Something to think about

Can something this bad improve? Who starts the change process? Do they need to ‘care’ about Customer Satisfaction?

Its much more than image. Its about real customer satisfaction!

Thank you for reading and engaging .

Find me: Twitter https://twitter.com/DLE41 or

email:dwordslayer@gmail.com
Credits: Images — pixabay.com

 

 

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From Flab to Fab!

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Writing it down

So you think there is a quick fix when it comes to weight loss? I’m sorry to tell you, first you need to define your flab and your fab for any action to work. Thought I would write myself a letter about my journey to fabulous today! For the New Year 2018 I’m going to reflect on my progress from this point and you can either bring out the champagne with me or eat some carrots as a consolation prize! I’ve had a head start and I’ve lost 2 dress sizes already, should I consider that an unfair advantage against me (haha)!

It’s started with that photo of the woman running. I saw it above the massage bed at the physio office, and it called me. I heard it. It said run with me. One day later, I’ll answer her by writing to me!

The Letter

Dear Self,

I’m defining my idea of flab as the loose tire I carry around my waist. The one that falls over, but looks like its getting deflated from the work I’ve put in so far. My arms are all jiggles but I can’t do much based on my back, shoulder, and injuries to my neck and right side of my body. The cellulite and fatty deposits on my thighs look like a I’m kneading flour for bread and its lumpy. I love the way my legs from below the knees look to my cute feet so that is one less area for development! The other side which I hope will go down ( but not holding out hope ) is my super huge derriere, which is firm but more than a tad on the enormous side! So that’s it. Everything else is good!

How I see fab is more about how I feel than a dress size. I’m wearing a 16/17 now and at the end of the year fab will be a size 12! For some folks that may seem big still for me, I’m not looking to be a scarecrow. I want to be fit, but I’m also aware of my challenges and limitations. I also want to be able to walk at a moderate pace without stopping, for an hour would be great. Injury wise, five minutes is a killer presently when walking. I’m also hoping I can do an hour on the bike at a decent borderline fast pace. I’m able to do twenty minutes slow while praying so I’m on track I think. Fab for me also means I can go to the beach and be able to stand in the water for more than ten minutes without losing my balance. Lets set standing in the water on the beach for one hour. Another thing I’m weary of  writing here is I really want to be able to go down on the ground and get back up easily more than once – I will even settle for twice – can’t even go down and get up without help!  Finally my fab test for the year end health ability will be to walk  five hundred steps at the national stadium ( In my other life I could do one thousand easily). Fab sure feels like I will be ready for Seal training next year 2018! I look fantastic in clothes, so lets see me in a red swimsuit, maybe a pseudo sports illustrated photo for regular folks!

Achieving these goals won’t happen unless I’m committed to making them happen. I’ve got to eat healthy and balanced and drink lots of water. I’m also going to rely heavily on good nutritional habits which I’ve been working on for a few months. My physiotherapists are going to have to help me with the physical stuff, and I will do whatever they allow at home. Most important though will be the inner strength I will work on developing from meditation and breathing exercises.

I know I can’t afford the fancy diets and trainers, and maybe I don’t have everything I wish I had to assure my success, but Self, I can do it. I can keep a food  and activity journal, because tracking my behavior is important. Hey, I know I don’t like writing “had a piece of cheesecake today again”, but I won’t lie because you will know!  This year my goal is healing and improving my health, whatever it takes to get to fab. I need my mind  and body to work with me. I also need my heart and spirit to cheer with me as I fight off the chocolate brownies and creamy decadent treats. I’ve been a yoyo for so long, I’m ready to change my model!

I’m afraid. Yikes, I’ve written it all down and I won’t give up because I’ve said it. Lets see how I can get cracking on my healthy me!

I’m accountable to you, and I won’t let you down Self. I’m rooting for you. You can do it. It’s just you and me and the unknown people reading this promise to yourself! I love you 🙂

Best encouragement and support,

Self

Journeys require understanding upfront

When you prepare for something, its always easier if you are clear on what you’re getting into before starting. Realism has escaped many when embarking on weight loss based on the quick fixes and crazy expectations locked in the mind. Writing it down gives a clearer picture of  what is required. Think about what works for you, and write it down. As I re-read this, I feel the urge to delete, because I’m beginning to feel afraid. That voice of doubt is my first challenge. I’m human, and I can tell that voice – shut up!

This is March 2017. The next time I write myself a letter on this will be,  1 January 2018.

Are you with me on your own ‘self’ journey, please share with me and lets do this together!

© Donna-Luisa Eversley and D-WORDSLAYER, 2016. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content.

 

 

Cry…let the hero take a seat!

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Mr. Achilles and my heel!

I had to see a new doctor today for an evaluation. I’m just so tired of having to rehash  November, 2014. I’d like to forget it. Every time I think I’ve crossed that bridge, someone asks that innocent question – so tell me what happened?

Yes, big girls cry. Big men cry to. Crying children get lots of cuddles and support. Us, big folks, we try to go undercover, with the sunshades, or silly excuses.  Sometimes we get a cuddle, or that look that says, “grow some balls, you’re too big to still cry.” Avoidance may not be the solution but I’m not sure rehashing the past over and over makes any sense . Hmm, but why the tears, I wonder.

I like being considered strong, fierce, and kickass capable of fixing anything. How do you move from the flying hero zone to the flipside of a small sentence. Whatever happened to my resilience, bouncing back, more than a cat with nine lives. Hmm, I’m guessing  Mr. Achilles found my heel and took great pleasure making me sit.

Having discovered that pride is lost when one is injured and recovering, I’ve found patience with myself is in short supply, and maybe it always was. My sister describes me as capable, and always able to fix anything. Her thoughts are shared by most folks I’ve interacted with throughout my lifetime to date. I’m simply trying to fix me, and yes, patience has also asked me to sit next to the hero.

This time spent on the recovery journey has unearthed emotions which I preferred not to acknowledge. I never thought much about courage, kindness, faith, fear, grace to name a few. Believing anything was possible, and making it happen was my mantra. I can help my family, my children, and maybe even have a positive impact on those around me if I excelled. I’m beginning to realize maybe there was a lot of ‘Eros holding the world’ from Greek mythology  in my ego.

The Doctor’s office

As the tears rushed, I tried to contain them, but they could not hide. I tried a bravado excuse of a response, with a hasty rush of words proclaiming I’m doing well. Did not seem like the good specialist was buying what I wanted to sell. Any thoughts of a rejuvenated sales like approach failed fast as he did the mobility and other range exercises. Very sorry to say, my body refused to fulfill my bluffing abilities. I was left with the reality, and thankfully he did not look at me with pity.

Home at the computer

I’m okay. Really, I just wish to become so strong  Mr Achilles cannot have the power to make me sit. Sounds vain. I’m imperfect. I still want to make those ninja moves and put on my best suited armor. I will get there. Physical, mental and overall health are my priorities  for me. Its no fun being benched, but I’m using it to be a better improved me.

Maybe this should’ve been called feedback to self, but Mr. Achilles  Heel made me sit!

(*These are thoughts written Feb, 2017)

The decision to share this was not automatic, but I think its necessary for everyone to know its okay to have vulnerable times. Its important to understand who we are. Our strengths and weaknesses give us the balance to feel on our life’s journey. None are perfect, but we should try to be our best for ourselves. Sitting still has been a major accomplishment for me. There is great strength to tap into when we leave the world to rest and recover.

I hope my sharing has in some way resonated with you, and your own life journey. Thank you for reading and sharing.

D-wordslayer

© Donna-Luisa Eversley and D-WORDSLAYER, 2017. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content

 

Just Thinking Out Loud: #LIFEGOALS

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What are your #LIFEGOALS …

Writing today, from another perspective of my life.

Many of us are over forty. Yes. In this world there are many folks over forty, especially in my following of friends, associates and bloggers. We are either at the peak of our life goals cycle or working on getting there. We have so many experiences we’re either jaded cynics or filled with more hopes and possibilities of a life filled with failures and truths. While age is just a number, experiences tell the story of time spent.

Last night as I lay in my bed trying to touch every point of its emptiness, life and goals decided to take up residence in some open spaces! I don’t feel lonely in my bed, but I feel alone in my home. The home was a goal fulfilled, and the bed well that’s a discussion for another post! As I normally do when I lay down to sleep I think of my children and my choices. I pray for the blessing of their continued lives and safety, and I thank God for them.

One of the biggest goals in my life was for my children to grow up to be adults and to be around to see this. That was a life goal fulfilled, and I gave them the best opportunities and life I could as a parent. I don’t measure my accomplishments based on what odds were stacked against me. Life as a single parent was just another day in the choices I made – not a status to be used as an excuse or a celebration, simply a choice.

When you stand at the crossroads for your own #LIFEGOALS  it really is all about you. Your goals are all you. I wanted to be an entrepreneur – done it, and ongoing. I wanted to be heavily involved in branding and international trade – done it, hoping for ongoing. I wanted to help revive a failing company, done it. I wanted to create markets for what appeared impossible, done it. I really wanted to be exposed to the impossible and get a shot at making a positive improving difference, and I sure got what I wanted. I desired to help others, and its ongoing. I desired to help non-profits gain financial and other support, and that too is ongoing. My list goes on and on with the things accomplished. The things not accomplished is another list that matters but I’m realizing the burning passion to get them done does not burn as intensely.

So yes, what are my life goals now which will fill me with an intense desire for accomplishment? I’m working on this. At the next junction of my life there must be something which will help to qualify my obsession, the daily blessing called ‘my life’.  We all measure ourselves at sometime. My harshest critic is myself. I sometimes wonder if I’ve set my self actualization bar soo high, its unattainable. Unrealistic expectations can be a source of frustration and eventually hold us back from real opportunities. There must be realism when planning for our needs, or the bubble of fictitious hope will pop, leaving disillusionment and broken self-esteem.

Our careers and professional lives do tend to be a priority, based on our economic needs and wants. Everything else comes second or third priorities, and before you know it life ends. In my own life my career became a priority early on and now while its still important there is a subtle shift as the children are leaving the nest. Its almost empty.  My spiritual, health, and social needs are surfacing more. My sense of civic duty and humanity are all bigger priorities which compete for goal status in the planning process. Thus my question to me and you is one based on the present – When you think about your #LIFEGOALS does it reflect what you want and desire, or what will please others?

I’m just thinking out loud, and grateful to share with my world during my life! If this resonates with you, please let me know, share , and encourage others to consider #LIFEGOALS

© Donna-Luisa Eversley and D-WORDSLAYER, 2017. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content.

 

He keeps coming back: Mr. Grinch

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Its that time of the year again.

Yes, its the season I love the most of all each and every year. Its the celebration of the birth of Jesus Christ by way of a special date of memorial. As with everything else in the world, commercialism has indeed taken a hold of festivities and with it a new symbol. The symbol I’m, sharing with you is non-other than Mr. Grinch.

Last year I wrote a poem about him and how he comes to ‘mess with’ my happy season.

Catching Mr. Grinch

That Grinch tried to steal my Christmas,

Last year he did not win

My sister came to visit

And kicked him in the shin

He must really like the torture, of trying his disguise on me

He thought I would not but yes I did

Finally he saw my Christmas tree

 

Mr. Grinch by now I hoped you’d see this worthy adversary

Will not depart, nor change her heart

Each season I will be merry

Your spoils of unhappiness must be really low

For this next attempt you make

Forget finance

Forget romance

But never my Christmas spirit you’ll take

 

Grinchy boy maybe I was feeling sorry

And gave you the ‘come hither‘ eye

Sorry I need to tell you, that’s just a part of my Christmas disguise

Wrapped in all my troubles

And bills piled so high

I can see why you were in your glee

My door is never open to you  – sour grapes

That’s a fools thought if you felt happy

 

Grinch dearie  please don’t look my way

My smiles are turned on very brightly

The stars in the sky

Can’t tell the days which go by

You are a nightmare that will make me feel sorry

 

Scroogy Grinch, you are so adorable

The way you make me remember all I do not have

You can fill a moment with sorrow

Casting shadows which make me sad

But I put up my Christmas tree today

Just for you to see

Whatever you do, will only hurt you

This Christmas it’s not about me!

 

I will be spreading joy

 Making everyone laugh

Singing carols, telling stories

No one will be sad

I’m on a mission to spread happiness

Those great feelings of good cheer

And I’ll even share a wish for you this Christmas

That you don’t come back next year! 

I do hope this time of the year brings everyone much joy and family time! Thanks for reading, sharing, and expressing your joy for the season and life!

 

img_20151226_163408-1Donna-Luisa Eversley and D-WORDSLAYER, 2016. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content

 

Just Thinking out loud – Control

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Random Thoughts

Blogging has been for me, a way to share as much as I know with the rest of the world. These are my thoughts and examples from my own experiences, so I guess you can say – Dwordslayer shares a real person!

There are days I need encouragement to read, and then there are moments when comforting, interaction exchanges matter. Right now, at this very moment, my ‘happy’ wants to jump out, but its being held by somethings I can’t fully control. Today, I’d like to talk about the things which I can’t control and how blogging has helped me get to this point of healing a broken body.

Musical mind

There is a song for every feeling. Every mood and nuance of life has rhythm. Just imagine how you feel when you’re excited and listen to the matching sound which fills you at the thought. I can feel a dose of Salsa filling me with excitement, and immediately it reflects my feelings. (Conga – Gloria Estefan)

Now imagine, fear, sadness and pain. For me there are so many love songs about a ‘love gone wrong’, its like a selection fiesta, but the melody I choose, will make me feel at peace. I have practiced feeling( the beats/rhythm) songs of peace for emotions which can make me unhappy or feel fear. We are drawn to it because of our moods, and the desire for a companion in emotions. ( In the Arms of an Angel – Sarah McLachlan)

Lets now look at the pressure of challenges. I need a song to motivate and I’ve got a ‘cloud of  encouragement’ filled with gospel and relatable inspirational songs collected over the years. Have you ever listened to “The Climb” by Miley Cyrus, if not please check it out.

Then of course there are my happy songs, full of energy and though some are not super upbeat , they can take me to a place of fulfillment like no other. I spend a lot of time in this zone, because its my choice.( Party Rock Anthem-LMFAO)

Its out of my control

I can’t control the weather. It will rain like an ocean overflowing when I least expect it. The sun will be blisteringly hot, and I will be wishing for rain. Then when its humid I will be wishing for a less sticky atmosphere and be hoping a breezy wind will stop by. Whatever happens with the weather, I don’t get to decide how the day will be. I get to prepare for it sometimes, and I get to experience it. I can choose to gripe, or enjoy the benefits of each weather. In the Caribbean I wish for snow, because its , in my opinion, the hugging weather!

Everyone has a different opinion of me, and some thoughts may make me run for cover if uncovered! In the USA election which just ended, I was really hoping the other candidate won. Neither candidate was loved by everyone. Everyone was influenced by information which tipped a scale based of their needs and personal convictions. Its gotten crazy, but if the tables are turned someone will be unhappy. Thus, political outcomes, I cannot control, but voting gives a contributing stake in the outcome if I were a citizen. This is life, and a democracy at work. I hope more persons can be mobilized, for a different outcome the next time it comes around. We cannot control the thoughts of others but can influence, and that’s much better than being around ‘remote control humans’.

I can’t control an accident, or the effects of it. I can control the process of healing and while the outcomes may not meet my expectations, I can mange my expectations to be fair to myself. Some of you may relate to this. It is one of those ‘out of control ‘ things which can make one feel frustrated, anxious, and even angry with oneself and others. Yes, its easy to say it will get better, and even live the words, of hope. My truth is not textbook. My truth is a bunch of DNA’s mixed with age and some other stuff, which make me unique. We all are unique. I could not stop the accident, but I can take control of my outcome, and you can also.

Its in my control

I can smile, laugh, feel happy, cry, and be the best woman in some crazy situations which makes me happy. Blogging and wearing my heart on my sleeve has been one of the best remedies, in my opinion. I’m sharpening my skills and sharing to the world, and getting to rest at the same time. Social media, has given me the control confidence with technology needed to expand the horizons of delivery of my capabilities. Maybe, somethings are out of our control, but every one of us was born with the capacity to have ‘self’ under control of ‘self’.

This is just the beginning. Face the fear, and face the future. You are your own super- control freak. Its your God given ability, and moment of truth.

You Made A Way – Travis Greene

I did start writing this early last week, so its being published a bit late, or maybe its perfectly timed for you – my friend, my family, my online world of bees and social media kin!

I’m sending a huge shout out to the Bebee community of  Ambassador Bees, Blogger Bees and everyone who has missed me, and sent me a note. I sure miss You & Me. It’s an experience of emotions and passions which results in a Social Media Experience.

I got You Babe – UB40

The week has begun… Woooooo!!!

Thanks for reading, commenting and sharing!

D-wordslayer

Credits: YouTube
You Made A Way- Travis Greene:The comfort zone entertainment
I Got You Babe- UB40: UB40VEVO

Donna-Luisa Eversley and D-WORDSLAYER, 2016. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content

Another Milestone…

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To all my readers and followers…
I’ve been off  for a while. Had not written, and though I tried to keep up with my reading, the challenges seemed to block even the thing I love so very much – writing and sharing with my global audience.
I have quite a bit to publish over the next month. Seems I’m slower than usual, but this ‘wordslayer ‘is a fighter, a warrior, and I will keep pressing forward!

It’s been a long four weeks.

Time has passed and so too the challenges which came during the time. Challenges come into our lives to prove us, and not to harm us. Yes, there are moments when it seems the climb up the mountain of life is steep, but looking back it was quite flat – it was the perception of my capabilities which needed to be changed. Change does not come from simply saying positive things – but that is a start. It comes from every action taken, moving closer to the challenge and away from the fear.

Today, I pray that we can all heed the call of the challenge, because the reward is the strength gained from that opportunity!

Be blessed and encouraged…


Donna-Luisa Eversley and D-WORDSLAYER, 2016. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content