A Job Well Done

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An Everest

I looked up and my heart was filled with pride and at the same time I was in awe. Here I stood beneath the silver ceiling, cool and comfortable, looking at my project. The first big one undertaken some years ago has stood the test of time. There was a lot of movement in the warehouse. The forklifts and people were busy moving in and out. The place was filled with activity and action, and I felt that sense of accomplishment one can only feel when they have climbed an Everest.

Happy customers

What are you prepared to do to ensure your customers are happy, not just for the short term, but for a long time?

As I gazed at the ceiling, someone touched my shoulder. From the moment I entered to the present the workers were coming up and asking when will the other parts of the warehouse be insulated and ventilated. Without words they seemed to understand it was not as simple as it appeared, and were grateful for the relief they experienced daily within the area. Once again I shook hands and held a general conversation, expressing appreciation for their feedback and confidence in the solution.

Ventilation needed – The heat from the past

In 2008, I met with a customer who was referred to me by another. He started the process, and we both lobbied strategically to get a sample part of his warehouse completed. The objective was to win a small battle for the customers and staff, and then expand further. My first hat on that project was that of salesperson. I listened, researched, and did a study on the location and the bureaucracy of our government systems. We worked as a team, the client was quite serious with this project, and its success depended on getting everyone to buy into the solution. One year later, we were still lobbying and my client was replaced suddenly. Politics can be the killer of many sales deals. Undeterred, I continued and two years later, we got the job, and completed the project. There were problems, challenges along the way, but I felt it was important to finish successfully. During the negotiation period every time I visited my body was drenched in sweat from the heat. I could not imagine how staff and customers survived this business environment, but I dreamt that one day, it would be different.

Looking up, I felt the cool breeze from the fan flooding downwards, on this very hot day. Another smile escaped and noted everyone looked cool and comfortable. I am happy and proud. The sample has worked well, and hopefully one day, they will complete based on this example.

Can one feel passionate about a job? Can one feel happy seeing happy customers who belong to another?

On leaving the compound, there were many handshakes, and greetings. The last thing I heard, “when will you get them to fix the rest?

I have made quite a few mistakes as an entrepreneur, a saleswoman, project manager, ventilation consultant, trainer, commercial manager, and leader. I have learnt that the value of your mistakes is in you failure analysis assessment. When you get it wrong, you need to pause just long enough to see what was wrong, and how to make it better, next time. If you cannot acknowledge your errors, you cannot fix and grow.

Customer service is important. Understanding the dynamics of customer satisfaction requires mapping the present situation and mapping alternative solutions based on your industry. Brainstorm cause and effect, and its impact on ALL employees. It is very important to keep internal customers comfortable so they can meet and exceed external customer needs.

Somehow, we got this right, and I learnt a lot from that project, and providing a solution which works.

What has been your best customer solution experience?  Work can be an undiscovered passion if you have not found it yet!

 

Thank you for reading and engaging on this post.

You can also share with me on Facebook and Twitter. I like hearing from you!

DWordslayer 

© Donna-Luisa Eversley and D-WORDSLAYER, 2016. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content.

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Engagement – Recurring Decimals & Skateboarding!

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Skateboarding logic

“I am afraid of falling, but I will always take a chance!”(Eversley,2015)

Skateboarders, I think are some crazy interesting people. These guys do not play it safe. Why would you want to skate down stairs or a railing? Let’s take the stairs – its constant small drops, and jerks while on a piece of board or plastic on wheels.

The image says it all. That’s not my son, its another young hero, but Andrew swears its perfection!

These guys know how to fall, and they are actually thinking about what they did wrong while falling. At least my first son Andrew expressed this as we discussed his passion for that extreme sport.

Andrew is also a Liverpool soccer fan  ( we call it football), and he gets a lot of ribbing for supporting a team which does not seem to like to win much – my opinion! He loves the team, and their team spirit, making sure we know their club song “You’ll never walk alone”. He is loyal, and will support that team win, lose or draw!

Recurring decimals  

You need readers of your words like recurring decimals. Readers who can be relied on to regularly check in. How can this be done without engagement? The answer is it can’t. No one will regularly repeat the same action if, there is uncertainty or inconsistency in value. There must be a reason for a reader to choose to read your words consistently, and reciprocation should be consistent also!

The recurring decimal appears when its values are repeated at regular periodic intervals, and only if the portion repeated is not zero. There is no value in coming back, at zero. The value of a recurring decimal is to keep the remainder going.Consistency establishes a reason to keep checking for new activity. 

As consumers we love shopping for things. Whether it’s a pair of shoes or the latest Mercedes Benz, we tend to keep going back, to wherever we got good service and a great product. If you like the service at the coffee shop around the corner, that’s your first choice for coffee. The financial adviser who keeps helping you save and grow your money, you will keep him close because you treasure his service. Recurring decimals are happening, periodically in your life with these great relationships.

When zero happens, infinity stops. The recurring decimal can keep going to infinity, as with a loyal customer.

Skateboarder engagement

Andrew was my personal assistant for five years. On one of our trips he met some folks from Blueprint Skateboards, and Paul Shier a great skateboarder who was partnering with them at the time. Paul gave him a ticket to a premiere they were having for skateboarding. Paul is a regular guy with a huge reputation, and a big heart!  Andrew was getting high on engagement with this network of skateboarders, all strangers with one common interest!

Andrew’s passion helps him create his own opportunities. I see him repeat different actions, as he tries to make his hobby his career. He opened his online store for skateboard supplies locally and keeps trying to make it work. Never giving up, despite the challenges. ( My dreams for an attorney dashed -by a skateboard!)

Recurring decimals & skateboarders

While you may be publishing weekly or daily it is important to engage consistently with your followers / network. Let your interest be about others and their work, while distributing your work. Establish your presence. Read an article, like an article, comment and share. There is much which can be learnt from others,and you will be able to understand their preferences. Your audience has opinions and views they are willing to share. Building a fan base starts here!

Engagement requires willingness to go beyond your comfort zone, to see what the possibilities can be. 

The recurring decimal understands the need to check in with his customer – the numbers, so he can be prepared for the next visit. If he does not keep in touch, when that zero approaches it will be too late.

Blogging requires us to engage periodically with our customers – we are the recurring decimals!

Salespeople must periodically check in as recurring decimals or they will get to the point of zero very fast.

Tips

Engagement can be as rich and as fruitful as you choose to make it.

  • Don’t be afraid to start a conversation
  • Be passionate and loyal
  • Keep in contact consistently like a recurring decimal, to build relationships
  • Get to know your network, your market of readers & writers
  • Share your challenges and successes, everyone likes a shared story
  • Most of all whatever you decide to do, be fearless like the skateboarder – he knows he will fall, but keeps trying for a strong landing!

Jump

The premiere was great Andrew recalls. As he practices his skateboarding, he jumps and the friction created, by his speed and the angle of his feet, causes the board to fly with him – landing strong or falling flat. He gets up, and goes again, his engagement with his audience his goal to his success!

This is the 2nd part of my engagements posts. I hope you enjoyed as much as I did preparing it for you. I relate most things back to my life, and my kids say with exasperation, ” that’s experience taking” when I share!

Can’t get on the skateboard with him yet, maybe someday!

Engage with me and our readers and writers by, liking, commenting and sharing. When we share, it increases the value of the engagement, and helps us & others!

You can also share with me on Facebook and Twitter. I like hearing from you!
DWordslayer

( The amazing picture above is of Paul Rodriguez from Google search – Surf + Skate Rangoe Magazine, rangoe.com 

Artwork: Artistree -andrew.innocent@hotmail.com

© Donna-Luisa Eversley and D-WORDSLAYER, 2016. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content.

Engagement: You Got Game!

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Family Business Travel

My second son Aaron, traveled with me to London for a business meeting a couple years ago. We were travelling with Virgin Atlantic ( best airline!) via Barbados, and I used the opportunity to meet with a major business customer. Aaron, had never been to Barbados, and was quite pleased to meet with the customer, and see  a bit of the island. The sea surrounds everything and he enjoyed lunch over looking the beautiful ocean with our client. It was in his opinion a great place for a business meeting with excellent food!

Aaron, is a Manchester United Soccer fan ( we call it football)  and can also be considered a gamer. He is in a ‘stuffy traditional career’- accountant, and an entrepreneur, as is my elder son. The genesis of this post is actually based on a conversation he was sharing with his brother. I was eavesdropping and enjoyed the experience, though I did jump in at the end!

Gaming requires engagement!

“You are, either a part of a team or on your own, but there is constant engagement.” Aaron’s voice changes when he speaks to his online gaming friends. He tries to slow down his words and adopt sometimes an accent which can be understood based on the country of the player’s origin. In the excitement, there must be control, otherwise the other person will not understand what is being communicated.

Gaming he advised, “helps to train your mind to think strategy, communication and engagement. It helps with focus and consistency.” As he spoke I listened intently. It was always my assumption, he was wasting time on the computer. Stereotyping these online games negatively can be a parental misstep, I now admit.

He also advised, “gaming helps to understand human behavior,” relating an incident when he was part of a team and there was a war. The strongest team kept winning, and another team wanted to join forces with his team to eliminate them in a battle. The team tried to bully his team, advising if they did not accept the invitation to join, they would eliminate them when they got stronger.

Bullying tactics do not work in engagement – Aaron advised his team not to accept the invitation, as their survival would be in jeopardy if that rival team won.  As he explained to his team-mates, “negotiation requires a basis of trust and respect, not coercion and disrespect.” Wise words from this gamer/accountant!

Engagement requires interaction!

Can a ‘like’ or a ‘follow’ be considered interaction? Sharing online indicates that there can possibly be an exchange taking place resulting in a tangible movement towards a benefit for both parties.

If I offer a product for sale, someone can buy it and not use it or remember they have it. Another customer can use the product purchased and advise of satisfying experience by sharing of opinions.

  •  The product is received and exchanged by both persons- like
  • Giving a referral, or recommendation- share

In both cases, a sale is completed, but one increases  in value.

Understanding, why people behave as they do requires listening, observation, and interaction. This is my conclusion based on  my own experiences.

For many people, time is a factor in their level of engagement, and accepting their presence for showing up has a lot of merit. Maybe reading, was cathartic, much needed at the end of a long day, and they simply needed to be with you. Their gratitude for you , you may never know.

  • No words, just your presence- views

The race is against ourselves not the clock. When we make a conscious move to slow down, we can enjoy relationships and communication. This is relevant in our online presence and general  daily living.

  • There is  joy which comes from sharing words and engaging in conversation – comments.

The Soccer Game

Soccer (football) is a contact sport. It is also an engaging sport, which joins strangers seated or standing in a bond of mutual engagement – whatever team they support!

Aaron went to his first Manchester United game in Manchester City, UK  on our business trip. His love for the team inspired a season pass seating, in a great location at the stadium from our customer. He made friends with strangers seated around him, and in the trains on his way back to the hotel. They engaged, and he lived his most memorable experience, through engagement!

This is the first of a series on Engagement and Communication from my experiences and discussions. Collectively I’ve amassed over 30 years  experience in the business of people, sales, marketing, business development and entrepreneurship . I’m hoping my experiences shared will give some practical examples of how much we have in our own back yard. Keep your seat-belt on, as this journey will make you feel something!

Engage with me if you enjoyed this post, and share your feedback with your colleagues and friends. If you disagree with anything I’ve shared, please share and lets have some great discussions!

© Donna-Luisa Eversley and D-WORDSLAYER, 2016. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content.

Seeing The Glass For What It Is

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The Light

Yesterday I saw one of my doctors, and realized my journey will be long. I knew this before, but it only hit me ( a big wallop) last night. I have ongoing pain. Some days are better than others, but I am alive. For those following my journey you will know this year I decided I must live, live, live.

Whatever your story, whatever your struggle, whatever your challenges – you are alive to see another dawn.

I have over thirty plus years experience in “sales and business development”and most aspects of  both fields. Tough times don’t change unless you get tough and wise. For life to be sustained you have to find a way to balance the challenges of your professional life and your personal reality.

I have had the privilege to be an entrepreneur  working in a regional market with an international supplier and a local base. I have had successes and I’ve had my share of failures, all adding to my practical experience. Most importantly though, I have had the support of my family, friends and customers who believe in me.

There are always requests for advice and assistance which I’m happy to share. Knowledge attained should be put to good use, even if you are unable to aggressively use it as hoped. To coach and mentor is a way of improving and honing your skills, which many should seek to do.The surest way to know you understand is to share, and wait for the response aka results!

That glass

From the beginning of time – as I know it – I’ve been told about how we see ‘the glass’. To see the glass as half empty or half full relates to how you choose to see your circumstances, opportunities or life. The reality of what we see has a lot to do with how we think and our beliefs, in my opinion. Thus, I choose to see my glass for what it is.

Hey, my glass is bent out of shape, has a few kinks but is made of one of those strong sturdy Teflon type materials. If you poured into my cup right now, it may not even hold everything, but by God it holds enough. It holds something, and you can have a drink of my advice, thoughts or suggestions if you need it!

I have posted this poem somewhere before, but it seems appropriate for today;

My Hope
I want to see the sun with its orange and green
I want to know it will smile right back on me
To bask in the radiant beautiful glow
To feel warmth and the freedom of the sun on my nose
I hope to see in this darkness a glimmer of light
In the wind, in the rain, in my darkness , just something right
I wish to pray to my father just to understand why
How this world could be so evil, with so little humanity inside
How do the lives exist bringing torment and pain
How do the innocent perish – why the hurt its all insane
I want to see the sun, it is the highest point of hope
I want to trust in its beauty  and not see blackness unfold
How can the sun shine its golden light in the middle of a desolate day
How can the stars share their tiny rays  in a world filled with hate
When will my orange and green sun sparkle  on the earth next to me
Today- I long to see the sun with its rays shining back in all its glory
(Created April, 2015)

So today, let me say, that sun is shining right back at me. What has changed? My reality is the same, but my mindset is different  and I’m seeing my glass for what it is. The glass can be held!

Be inspired!

Let’s engage and discuss. I can be reached via email at dwordslayer@gmail.com

Thank you for reading.

This is me, your favorite wordslayer, hahaha!

You can also share with me on Facebook and Twitter. I like hearing from you!
DWordslayer
 
 Artwork: Artistree -andrew.innocent@hotmail.com
© Donna-Luisa Eversley and D-WORDSLAYER, 2016. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content.

Sales – You’re kidding….right!

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Why sales as a career?

I’ve been searching through my thousands of pictures from over the years for a post. Its taken me down memory lane. I’m quite pleased to have done so much, seen so many places, and experienced a life full of changes. I’m thinking about sales and how wonderful a career it is, for those brave enough to jump in!

Sales.. what makes a man wake up every day, and go out to work?

Why do you shop at the same supermarket, and go to the same green grocer weekly?

Why do you dream of the car you are not driving or the house you saw on the corner of your street?

There is one thing which happens daily as we hustle to wake and get a move on it – Sales.

As a child I swore I did not want to be a sales woman. No way. I was going to be an accountant or a lawyer. Something that sounded traditional, and filled with money & success! It seemed to find me – this desire to promote, persuade, coax and ultimately sell.

As a child I discovered folks liked to hear me speak. Before I was ten years old, I was busy negotiating, and swapping what I had, for what I wanted. A trader – never, I thought, though my family members always seemed to think I had ‘the gift of the garb’.

Now here I am thirty plus years’ experience at all levels of sales, covering Dental Supplies & Equipment,  Medical, Pharmaceutical, Film, Graphics Supplies, Inks, Machinery, Generators, Ventilation Fans & Systems, Shower Heaters, FMCG, services and a few other things. The bottom line is I love people, so I have to love sales. When I’m asked ‘what is your business?” my answer is first, “I’m in the business of people. Buyers and sellers, those are the people I interact with. I’m either selling, buying or planning, and it’s the most pleasurable feeling I can get while working!

I also love seeing people smile, and resolving difficult customer situations. Why not, everyone needs some sunshine in their day. Thus over the years, it’s been an exciting journey moving from each level of business yet remaining true to my business of people.

The Secret of sales..

There is a secret I’m going to share and I promise it works- if you try it, when dealing with people. Everyone wants something to make them happy today? Find out what that is, and let the person talk about it. Sharing dreams is a way to connect.

I recall visiting an energy company, and the safety manager responsible for making a decision, tabled a proposal for months before I joined this machinery firm. We wanted to sell them golf cars for internal transportation, and it was not high up on his list of decisions. Now this is my first day meeting this guy Stan, and I ask him about himself. He seemed like an introvert, but a courteous guy. So he starts and as I ask questions he opens up. Then its time to discuss my visit, and he asks , “how can I help you?”. Thus my bingo moment begins – and I left with a list of questions and concerns about the offer. That sale was closed in 2 visits. No one believed it could happen, and there was speculation that maybe I got lucky. Well, if repeating that over and over is luck, you need to make it a habit!

People go out to work, earn money to buy or pay for stuff, to make their lives  more comfortable. People will seek out the same place on a regular basis when there is something of value which makes them want to return. It can be in an outlet or online, remember this – received value keeps customers coming back. 

You dream about the house and car that you want to spend the money you earn on- and a salesman is there helping you spend it. The sale must take place either through an online purchase system or the showroom. I can assure being a career salesman is an honorable and noble profession, with benefits that are limited only by self. His role may change, but as long as there is the desire for acquisition- we are here – ‘The Salesmen’.

I’ve been able to live my dreams, while learning about people, and what makes us who we are. Wow, what a career – Sales, and people go together, and that’s a reason to smile daily!

What is it about your day that makes you smile while you work or interact with people?

Thank you for reading! This is from my life experiences. I look forward to your feedback – like, comment, share with others.

 

© Donna-Luisa Eversley and D-WORDSLAYER, 2016. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content.

Negotiating successfully!

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Compromise

Successful negotiation is about both parties ending with benefits based on deliberations. For this to happen the following is suggested;

  • Both parties should agree on a timeline for the discussions before starting
  • Willingness of all parties to give the opportunity to express
  • Willingness off all parties to listen to what the other is saying
  • Clearly stating concerns and any disagreements
  • Asking for clarity on anything not understood
  • An open and frank atmosphere
  • Respectful interactions
  • Compromise

Meeting at a location which is neutral to both parties is always best but sometimes not possible. If this happens the hosting party should ensure the guest has all professional courtesies available. Entering the negotiation should begin with trust, and it is a necessary element for there to be a successful outcome!

Tip

Be prepared for your discussion. Negotiation and compromise go hand in hand. Be open, be clear and always enter with the mindset that the best outcome will be a win win for everyone. Each party should leave a winner!

Engage with me and share some feedback on how this message works for you!  Thanks for reading,liking, commenting and sharing. Enjoy your wonderful day!
You can also share on Facebook and Twitter
Artwork: Artistree -andrew.innocent@hotmail.com
© Donna-Luisa Eversley and D-WORDSLAYER, 2016. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content.

Let’s Talk…PASSION

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“Everyday there is something to feel. There is something which makes you challenge the world for more. Find that emotion, expand it and get PASSIONATE about life.
Enjoy your life.Feed your Passion – make your dreams a reality!”
© Donna-Luisa Eversley and D-WORDSLAYER, 2016. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content.